As an Account Manager, you will play a key role in delivering top-notch service, and tailored, and effective solutions to clients’ travel needs.
Responsibilities:
- Ensure the highest level of customer satisfaction through proactive communication and personalized services.
- Build and maintain long-term, trustful relationships with clients, focusing on mutually beneficial outcomes.
- Develop expertise in our travel systems and services to provide clients with insightful and tailored recommendations.
- Communicate effectively to understand client needs and clearly explain the value of our products and services.
- Identify potential issues and offer innovative solutions with a proactive approach to client management.
- Apply various sales strategies to manage all aspects of travel arrangements (tickets, hotels, transfers, car rental, VIP and fast track, visa support, travel insurance, restaurants, events and more).
- Providing services in line with internal SLAs and developed KPIs, maintaining high standards of operational excellence.
- Accurately prepare required travel documentation for business trips in each location.
- Collect and analyze data to understand consumer behavior, identify trends, and suggest improvements to travel policies and workflows.
- Resolve complaints and prevent issues by proposing initiatives to improve processes and workflow.
Requirements:
- Fluent in both English and Russian (verbal and written).
- Knowledge of additional languages is a plus.
- Extensive experience in B2B sales and negotiation, demonstrating the ability to manage high-value accounts effectively.
- Exceptional customer service skills, with a focus on delivering personalized experiences and fostering long-term client relationships.
- Strong understanding of travel management systems; previous experience in the travel and/or airline industry as a personal assistant or in customer service (VIP CS and/or VIP sales would definitely be a plus).
- A solution-focused mindset with a proactive and initiative-driven approach, able to identify opportunities for process improvement and present innovative solutions.
- Excellent planning and organizational skills, capable of managing multiple tasks efficiently.
- Flexible, adaptable, and reliable, with a willingness to go the extra mile to meet client needs and expectations.
Compensation:
- Salary from $700 NET + up to $1000 bonuses based on your performance.
- Monthly rotating schedule (subject to change based on department’s needs): 7 AM-4 PM / 2 PM-11 PM / 10 PM-7 AM
- Official employment and social benefits (IT-park company).
- Valuable experience in a diverse, global environment.
- Engagement with an international group of companies with strong values and an inclusive corporate culture.
- Participation in exciting global projects and collaboration with large international companies.
- Career growth and development, including training to enhance your B2B client management skills.
- Dynamic work environment.
- Modern office with all facilities and relaxation areas, located in the heart of Buiucani district, Chisinau.
